Frequently asked questions.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, and Discover) and select digital wallets.

Do you ship internationally?

Yes, we do! Shipping rates and availability may vary depending on your location.

How long does it take to process and ship orders?

Orders are typically processed within 2-5 business days. Shipping times vary depending on your location.

What is your return/exchange policy?

Unfortunately we do not accept returns or exchanges. Please contact us if you receive a damaged or incorrect item, and we’ll be happy to assist.

My item arrived damaged or incorrect. What should I do?

We’re sorry for the inconvenience! Please contact us with your order number and a photo of the issue. We’ll resolve it as quickly as possible.

What should I do if I haven’t received my order?

If your order hasn’t arrived within the estimated delivery window, please contact us with your order number for assistance at torsmerchsale@gmail.com.

Will I have to pay taxes or customs fees on my international order?

Yes, you may be responsible for paying taxes, duties, or customs fees when your order arrives in your country. These charges are determined by your country’s customs regulations and are not included in the price of the merch or shipping costs.

As the buyer, you are responsible for covering these additional fees. The band and our merch store are not liable for any taxes or customs charges applied after shipping. If you’re unsure about these costs, we recommend checking with your local customs office before placing your order.